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Title:
Handbook for measuring customer satisfaction and loyalty
|
|
Author:
Hill, Nigel
|
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Call No:
658.8343 HIH
|
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Publisher:
Infinity Books
,
New Delhi
,
2003-00-00
Detail
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Title:
Managing quality
|
|
Author:
Murthy, D. B. N.
|
|
Call No:
658.4013 MUM
|
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Publisher:
Response Books
,
New Delhi
,
1999
Detail
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|
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Title:
The Saturn difference
|
|
Author:
Lenz, Vicki
|
|
Call No:
658.812 LES
|
|
Publisher:
John Wiley & Sons
,
New York
,
1999
Detail
|
|
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Title:
Wide-Angle Vision
|
|
Author:
Burkan, Wayne C.
|
|
Call No:
658.5 BUW
|
|
Publisher:
John Wiley & Sons
,
New York
,
1996
Detail
|
|
|
Title:
Customer behavior
|
|
Author:
Sheth, Jagdish N.
|
|
Call No:
658.8342 SHC
|
|
Publisher:
Thomson
,
Singapore
,
2003
Detail
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Catalogue
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Books
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Periodicals
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Newspapers
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Publications
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Research Papers
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